TUTORING POLICIES
Last updated 02/19/2025
CANCELLATION OF LESSONS BY CLIENT/STUDENT
The Client/Student may cancel lessons by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred.
If prepaid the Client/Student cancels a lesson that paid session will credit to the following month.
Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate, no discount or refunds shall be given in respect of lessons not attended by the Student.
CANCELLATION OF LESSONS BY TUTOR
The Tutor may cancel lessons by giving 24 hours prior notice to the Client/Student in which case no fees shall be incurred.
LATE ARRIVAL
Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.
DROP OFFS
While allowed, the guardian must not drop the child off before their session and must pick up right after session. Students must not be left unattended before/after their session. Tutors and staff are not responsible for students outside of session time.
NO-SHOW POLICY
Students who are not present at the pre-determined time and location when Tutor arrives or who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session. No discount or refunds shall be given in respect of lessons not attended by the Student.
Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.
MISSED SESSIONS
Because the nature of the tutoring sessions is to improve academic performance it is pertinent that the Student attends regularly and on time. If there are 3 or more cancellations, no-shows, or tardies in any 1 month time frame, the client will be charged a $50 Convenience Fee for each occurrence.
INCLEMENT WEATHER
In the event of inclement weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) we will follow Fort Smith Public School system’s decision on whether or not in office sessions will be held. If lessons have been paid for and should lessons be cancelled due to inclement weather that lesson will be credited to the following month. Zoom lessons will go as planned unless there are connection issues.
TERMINATION
This tutoring agreement may be terminated/changed by either party at any time by giving the other party (7) seven days prior with written notice.
REFUND POLICY
Please be aware that we have a No Refund Policy for all services. Refund requests, including, but not limited to, those made by Students who cannot attend or use services, regardless of the student’s reason(s), and regardless of whether the Student provides us with advance notice, will not be honored. Should you choose to cancel a prepaid lesson after attending your first session, you will be billed for the remaining amount. Exceptions may be made only in cases in which a Student cannot attend due to serious illness or the death of an immediate member of the Student’s family. In these cases, official documentation may be required.
OBLIGATIONS OF THE STUDENT
- The Student undertakes to assist the Tutor in identifying problem areas in which the Student needs specific tutoring.
- The Student agrees to be prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring location prior to the Tutor arriving.
- The Student agrees that assignments, exercises or homework form an integral part of tutoring and undertakes to complete such work timely.
OBLIGATIONS OF THE PARENT/GUARDIAN
- The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions including promptness, respectful behavior, and staying on task.
- The parent/guardian is responsible for initiating any communication with the tutor.
- The parent/guardian is responsible for getting the student to the session on time and for picking up the student promptly as soon as the session has ended.
- The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.
NO WARRANTIES
While we endeavor to provide the best educational services possible, the Tutor makes no promises or warranties with regards to a Student’s performance as a result of any tutoring provided. In no event shall our obligations, expressed or implied, to any customer or site user, exceed those obligations specifically noted herein.
RELAXATION OF TERMS
No relaxation, indulgence, waiver or release by any party of any of the rights in terms of this agreement on one occasion shall prevent the subsequent enforcement of such rights and shall not be deemed to be a waiver of any subsequent breach of any of the terms.
AGREEMENT FOR PAYMENT
Payment shall be made monthly in advance unless on scholarship.
WHOLE AGREEMENT
This agreement constitutes the entire understanding between the parties with regard to the subject matter thereof and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.